Telecommunications market is extremely challenging and dynamic in nature. One cannot attract and retain customers without the ability to offer the best solutions at the right time. The companies that are agile and quickly adapt to meet their customers' needs are the ones that stay ahead of the market.
How UCOM4B helped Telphin become the Leader of the Russian Cloud PBX Market
years on the IP telephony market
business clients
About Telphin
Telphin is one of the key PBX operators in the Russian Federation. The company is usually in the TOP-10 of the leading cloud service providers in Russia
(Cnews Analytics) and ranks second in the Russian virtual PBX market (Discovery Research).
(Cnews Analytics) and ranks second in the Russian virtual PBX market (Discovery Research).
business partners
18
200+
15 000+
Looking for the Best
Telphin already had a solid client base due to many years of experience in the Russian Telecom Services Market (founded back in 2003) when it turned to UCOM4B (called RingMe at that time).
Telphin's key goal was to find a modern and flexible technical white label solution to replace its existing PBX platform installed back in 2008. Another key requirement was to engage with a proactive and dependable partner who was able to work according to the Market First Principle. Moreover the ability to deploy quickly and implement all necessary integrations with the existing IT landscape, not affecting the quality of service for it's end-customers was vital.
Telphin's key goal was to find a modern and flexible technical white label solution to replace its existing PBX platform installed back in 2008. Another key requirement was to engage with a proactive and dependable partner who was able to work according to the Market First Principle. Moreover the ability to deploy quickly and implement all necessary integrations with the existing IT landscape, not affecting the quality of service for it's end-customers was vital.
While Telphin's legacy PBX solution provided a fairly wide range of functions, it was missing the flexibility to scale up quickly and the user interface also left a lot to be desired. Moreover, their PBX supplier was not able to provide certain customizations and new feature developments to address the needs of Telphin's growing customer base.
Therefore, it was needed to switch to a Cloud PBX solution and work with a trusted partner who could meet all market requirements and help Telphin stay ahead of its competition. It was also required to have close interaction between two teams and a collaborative approach to achieving success in the local market. UCOM4B turned out to be exactly such a business partner for Telphin and had supported it with a number of integrations and extension tasks. As a result, the joint work of UCOM4B and Telphin also enriched the platform's functionality and helped Telphin become a market leader.
Therefore, it was needed to switch to a Cloud PBX solution and work with a trusted partner who could meet all market requirements and help Telphin stay ahead of its competition. It was also required to have close interaction between two teams and a collaborative approach to achieving success in the local market. UCOM4B turned out to be exactly such a business partner for Telphin and had supported it with a number of integrations and extension tasks. As a result, the joint work of UCOM4B and Telphin also enriched the platform's functionality and helped Telphin become a market leader.
calls per day
integrations available
Telphin in 2021
Telphin is currently handling approximately 400,000 calls per day and 100,000 additional numbers. The company's own servers located in several geographically distributed data centers, are used as a hardware infrastructure for the platform
additional numbers
~400,000
~100,000
50+
Telphin already had a solid client base due to many years of experience in the Russian Telecom Services Market (founded back in 2003) when it turned to UCOM4B (called RingMe at that time).
Telphin's key goal was to find a modern and flexible technical white label solution to replace its existing PBX platform installed back in 2008. Another key requirement was to engage with a proactive and dependable partner who was able to work according to the Market First Principle. Moreover the ability to deploy quickly and implement all necessary integrations with the existing IT landscape, not affecting the quality of service for it's end-customers was vital.
Telphin's key goal was to find a modern and flexible technical white label solution to replace its existing PBX platform installed back in 2008. Another key requirement was to engage with a proactive and dependable partner who was able to work according to the Market First Principle. Moreover the ability to deploy quickly and implement all necessary integrations with the existing IT landscape, not affecting the quality of service for it's end-customers was vital.
Maria Turina
CEO at Telphin
We have now been working with Telphin for over six years. They are among the market leaders in Russia. During this time the UCOM4B Cloud PBX platform continued to evolve. And now we are able to build even better functionality for Telphin and all our other customers.
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