While Telphin's legacy PBX solution provided a fairly wide range of functions, it was missing the flexibility to scale up quickly and the user interface also left a lot to be desired. Moreover, their PBX supplier was not able to provide certain customizations and new feature developments to address the needs of Telphin's growing customer base.
Therefore, it was needed to switch to a Cloud PBX solution and work with a trusted partner who could meet all market requirements and help Telphin stay ahead of its competition. It was also required to have close interaction between two teams and a collaborative approach to achieving success in the local market. UCOM4B turned out to be exactly such a business partner for Telphin and had supported it with a number of integrations and extension tasks. As a result, the joint work of UCOM4B and Telphin also enriched the platform's functionality and helped Telphin become a market leader.